Orders
Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.
After processing, you should expect your order to be delivered in approximately 3-5 business days, unless an expedited method of shipping was requested.
To receive a full refund for your original form of payment, please review our Return Policy to properly prepare your return order, and return the products to us at the following address:
Alpiko s.r.o., Nadrazni 271, ZIP code 35735 Chodov, Czech Republic
Be sure to include your name, address, phone number, and the reason for the return. Upon receipt of the package, please allow 1-2 business days for return processing, and 3 to 5 days business days for the credit to post to your account. The credit will be issued to the original payment method and you will be notified by e-mail. Please note that engraved items cannot be returned and are not eligible for a refund.
If you have additional questions or concerns, please email us. We will be happy to assist you.
Monday – Friday, 9:00 AM - 6:00 PM UTC
Your order, or part of your order, may have been cancelled by our system for a number of reasons:
- Item(s) not available
- Order exceeded maximum purchase limit
- Cannot ship to address provided
- Difficulty in processing payment information - entered in a billing address or zip code that is not associated with a credit card
- You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.
You will receive an email notification if your order is cancelled. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please email us.